Director, Credit Claims
Everest
Client Solutions & Product Director
Starling Bank
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
- Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
- Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
- Stay abreast of current product developments and innovations globally and apply to the North American market.
- Help to grow our North American Client Solutions team.
- You will be joining a fast growing team that works globally, and you should expect international travel.
- As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’.
- Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation.
- We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
- Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
- Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
- As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
- Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
- Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
- Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
- Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.
Requirements
- You have a strong product mindset and have worked in client facing roles in banking, consulting, or at a technology company (5+ years experience)
- You have experience in the U.S. banking sector and development of solutions for the market
- You have experience leading the delivery of large-scale, complex programmes
- You can rapidly understand client problems and present solutions in a structured and informative manner
- You are excited by the potential for Engine’s technology to transform banking in the U.S. and Canada
- You are inquisitive, curious and able to understand client issues, needs and concerns while building trusted relationships
- You can apply a structured approach to complex or ambiguous problems
- You have a technical aptitude and curiosity
- You are self-motivated and are able to work in a highly autonomous environment
- You are comfortable presenting to senior stakeholders, facilitating workshops and discovery sessions
- You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
- You are flexible in your approach to delivery. Our teams tend to be hands on and work in an Agile way, without being wedded to any particular methodology
Benefits
- Comprehensive benefit package.
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementprogramme managementsolution developmentclient engagementAgile methodologiescomplex problem solvingpresentation skillsworkshop facilitationmarket analysisbanking technology
Soft skills
relationship buildinginquisitiveself-motivatedadaptabilitycommunicationcollaborationcuriosityautonomystrategic thinkingflexibility
