FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Team Member, Part Time Evenings
Starling BankCustomer Service Team Member interacting with customers to resolve inquiries for a leading digital bank. Providing efficient and timely support through various communication channels.
About the role
Key responsibilities & impact- Customer Service Team Member is at the core of our success - as the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.
- The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.
- We truly put our customers first - and we want to hire people who are driven to do the same!
Requirements
What you’ll need- Providing exceptional customer service via phone, email, live chat and social media.
- Showing ownership and accountability for offering solutions that help and benefit our customers.
- Maintaining high standards and continually striving to improve the service for our customers.
- Responding to customer complaints and escalating issues as necessary.
- Supporting a continuous improvement ethos within the contact centre.
- Actively seeking to improve processes and workflows.
- Working well within a dynamic team environment.
- Working in a contact centre environment is not essential - showing us you understand what great customer service looks like is.
- You’ll be comfortable talking to customers however they choose to reach out.
- You have excellent written and verbal communication skills.
- No two days here are the same - you should be comfortable working in a fast changing environment.
- Money is an emotive subject and some interactions can be difficult, you’ll need to be resilient and able to help your customers when they need you the most.
- We will offer lots of training and guidance but Starling is a FinTech and you will need basic IT skills to navigate our laptops (MacBook) and systems.
Benefits
Comp & perks- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem solvingprocess improvementworkflow optimizationIT skills
Soft Skills
ownershipaccountabilitycommunicationresilienceteamworkadaptability