Incident Manager
Starling Bank
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Coordinating Incident Management for Gold and Silver Teams
- Monitoring adherence to the Incident Management and Escalation Framework, and driving continuous improvements
- Reviewing incident impacts, root cause and lessons learned
- Training a core team of people capable of leading Gold and Silver incident coordination
- Reviewing the risk and control environment, including conducting thematic reviews of incidents
- Conducting assurance activities on incidents and incident management driving consistency and continuous improvement
- Providing training to stakeholders on incidents and incident response activities
- Developing and maintaining specialist procedures related to Incident Management
- Development of reporting and management information covering incident management and wider risk impacts
- Tracking of audit trail for incidents including any agreed actions and Post Incident Reviews
- Working with Risk and Control owners by providing advice, challenge and input on key decisions, ensuring Risk and Control owners are aware and accountable and enabling them to clearly articulate and manage their risk profile.
- Key contributor to the ongoing development of a risk aware culture within Engine.
- Presentation of Risk Management information, collating data and presenting in a way that can be cascaded.
- Assisting key stakeholders on the identification of risk and creation of controls including development of continuous monitoring approaches.
- Identifying control deficiencies and areas for enhancement.
Requirements
- An understanding of risk management frameworks.
- Understanding of reporting obligations under various global regulatory frameworks (e.g. PSD2) would be an advantage.
- A natural ability to build strong stakeholder relationships.
- An inquisitive and analytical mind is key and will help you to really understand risks, controls, processes and whether our controls are working sufficiently to mitigate our risks, identifying control gaps & suggesting improvements.
- A proactive approach to managing workloads and ‘can do’ attitude, along with ability to use initiative, taking ownership and seeing things through.
- Ability to challenge the status quo, helping us shape financial crime operations to be the best in class across financial services.
Benefits
- 33 days holiday (including public holidays, which you can take when it works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
incident managementrisk management frameworksreportingthematic reviewscontinuous improvementaudit trail trackingpost incident reviewscontrol deficiencies identificationstakeholder trainingdata presentation
Soft skills
stakeholder relationship buildinganalytical thinkingproactive workload managementinitiativeownershipchallenging the status quoinquisitive mindsetcommunicationcollaborationproblem-solving