Starling Bank

Product Manager – Customer Onboarding, Accounts

Starling Bank

full-time

Posted on:

Location Type: Hybrid

Location: London • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

About the role

  • Take ownership of a best-in-class product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders.
  • Contribute to the overall onboarding and accounts roadmap with inputs from your subdomain(s).
  • You’ll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.
  • You’ll confidently and independently prioritise incoming tasks and clearly communicate ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.
  • You’ll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects.
  • You’ll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.
  • You’ll work closely with our Business Development team by helping the team understand Engine’s capabilities in your domain and joining early-stage Sales conversations as an SME.
  • You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders
  • You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.

Requirements

  • 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated bank.
  • You have a keen eye for mobile UX and a good understanding of market trends in the lending world.
  • You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn’t. You’ve then ensured the successful in-life maintenance of the feature (or project) going forward.
  • Relevant experience in implementing end-to-end customer onboarding journeys for various entity types (person, company, trust) and/or in-life management of customer accounts.
  • Experience working across different regions and jurisdictions is a plus.
  • You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients.
  • You have experience working directly with APIs.
  • You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making.
  • Experience working with other Customer Management capabilities such as delegated access for authorised 3rd parties (e.g. accountants; guardians), or multi-party authorisation for customer actions (such as closing joint accounts) would also be desirable but not essential.
Benefits
  • 33 days holiday (including public holidays, which you can take when it works best for you)
  • An extra day’s holiday for your birthday
  • Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
  • 16 hours paid volunteering time a year
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary & group income protection
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Incentives refer a friend scheme
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product managementFeature deliveryCustomer onboardingAPI integrationUX designProject managementRequirements gatheringSolution designStakeholder communicationRisk management
Soft skills
Problem solvingCross-functional collaborationPrioritizationCommunicationAdaptabilityLeadershipClient relationship managementDecision makingOrganizational skillsPresentation skills