Senior Operations Risk & Control Testing Manager
Starling Bank
Operations Risk & Control Testing Analyst
Starling Bank
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Testing key controls across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
- Checking how controls are designed and how effectively they operate day to day.
- Documenting testing outcomes clearly and consistently, ensuring findings are evidence-based and accurate.
- Identifying weaknesses or gaps in control design or execution, raising issues promptly.
- Supporting risk and control owners in tracking and implementing remediation.
- Feeding insights into risk and control reporting and the RCSA process.
- Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
- Suggesting improvements to testing methods and helping embed best practice within the team.
Requirements
- 2–3 years’ experience in control testing, risk, assurance, monitoring, or audit, ideally within retail banking.
- Good knowledge of retail banking operations, products, and related risks (customer outcomes, consumer duty, payments, financial crime).
- Strong attention to detail and analytical skills.
- Confidence to test, challenge, and escalate when something doesn’t look right.
- Clear communication skills, written and verbal.
- Ability to work independently while contributing as part of a team.
- A real interest in how digital banking operations work and how we can keep improving them.
Benefits
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- - Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- - Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- - 25 days holiday (plus take your public holiday allowance whenever works best for you)
- - An extra day’s holiday for your birthday
- - Life Insurance at 4x your salary.
- - 16 hours of paid volunteering time a year.
- - Ability to buy or sell annual leave.
- - Generous family-friendly policies.
- - Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- - Incentivised refer a friend scheme
- - Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- - Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
control testingrisk assessmentassurancemonitoringauditregulatory complianceanalytical skillstesting methodsremediation tracking
Soft skills
attention to detailclear communicationindependenceteam collaborationproblem-solvingconfidencecritical thinking