Risk

• Leading the delivery of control testing across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
• Setting and executing the annual control testing plan, ensuring coverage aligns to risk priorities.
• Reviewing and challenging how controls are designed and how effectively they operate.
• Overseeing documentation of testing outcomes, ensuring results are accurate, consistent, and evidence-based.
• Identifying and escalating material weaknesses or gaps in control execution.
• Partnering with risk and control owners to track remediation and support sustainable fixes.
• Feeding insights into risk reporting and the RCSA process, driving improvements in risk maturity.
• Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
• Coaching and supporting Analysts to develop capability in testing and risk insight.
• Suggesting improvements to testing methodology and embedding best practice across the function.

Senior Operations Risk & Control Testing Manager

Data & Governance Manager

Operations Risk & Control Testing Analyst

Risk and Control Manager