Operations Risk & Control Testing Analyst
Starling Bank
Senior Operations Risk & Control Testing Manager
Starling Bank
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Leading the delivery of control testing across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
- Setting and executing the annual control testing plan, ensuring coverage aligns to risk priorities.
- Reviewing and challenging how controls are designed and how effectively they operate.
- Overseeing documentation of testing outcomes, ensuring results are accurate, consistent, and evidence-based.
- Identifying and escalating material weaknesses or gaps in control execution.
- Partnering with risk and control owners to track remediation and support sustainable fixes.
- Feeding insights into risk reporting and the RCSA process, driving improvements in risk maturity.
- Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
- Coaching and supporting Analysts to develop capability in testing and risk insight.
- Suggesting improvements to testing methodology and embedding best practice across the function.
Requirements
- 4+ years’ experience in control testing, risk, assurance, monitoring, or audit, ideally within retail banking.
- Strong knowledge of retail banking operations, products, and related risks (customer outcomes, consumer duty, payments, financial crime).
- Experience leading small initiatives or projects and working directly with control owners.
- Strong attention to detail with the ability to form a clear, evidence-based view.
- Excellent communication skills, written and verbal, with confidence to challenge constructively.
- Ability to manage workload independently, balancing oversight and hands-on testing where needed.
- A proactive mindset and a real interest in digital banking and improving the way controls operate.
Benefits
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality
- Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
control testingrisk assessmentassurancemonitoringaudittesting methodologyrisk reportingremediation trackingfinancial crime checkscustomer servicing
Soft skills
attention to detailcommunication skillsindependent workload managementproactive mindsetcoachingconstructive challengingsupporting analystsinsight developmentcollaborationproblem-solving