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Branch Manager
STARK Building Materials UKBranch Manager leading a small team and managing stock, deliveries, and customer service at Jewson’s Bournville building materials store. Supporting public-sector housing and maintenance customers through reliable branch operations and supplier relationships.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong managerial experience with a focus on team empowerment, customer service excellence, and health and safety leadership. Possesses a solid understanding of building products and the ability to build effective relationships with suppliers.
Highest-signal resume keywords
Managerial ExperienceFull UK Driving LicenseBuilding Products KnowledgeCustomer Service SkillsHealth & Safety Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Stock ManagementProduct Availability OversightDelivery ArrangementBuilding Materials KnowledgeTeam Management
Soft Skills
Good Communication SkillsCommercial AwarenessInclusive Culture PromotionCollaborative Team SpiritIntegrity
Industry Keywords
Building MerchantsDIYTrade MerchantsSupplier Relationship ManagementCustomer Service Excellence
About the role
Key responsibilities & impact- Work alongside the current Branch Manager before taking on full responsibility for the store
- Manage a small team
- Oversee stock management and product availability
- Monitor van spares
- Arrange deliveries
- Deliver excellent service to the client and their tradesmen
- Promote an inclusive culture for colleagues and customers
- Empower the team to provide great customer service
- Build effective relationships with suppliers
- Lead the team in making Health & Safety a priority and keeping themselves and others safe at work
Requirements
What you’ll need- Must hold a valid Full UK Driving License
- Managerial experience
- Good communication skills
- Commercial awareness
- Good understanding of building products
- Ability to promote an inclusive culture for colleagues and customers
- Ability to empower a team to provide great customer service
- Ideally, a background in Building Merchants, DIY, or a related field
- Great customer service skills
- Experience managing and working within a small team
- Ability to build effective relationships with suppliers
- Ability to lead a team and make Health & Safety a priority
- A good knowledge of building materials is preferred; this may come from roofing, plumbing, builders’ merchants, trade merchants, or a DIY outlet
- Enthusiasm, positivity, and passion for the merchant world
- Honesty and integrity
- Collaborative team spirit
- Pride in work and commitment to high-quality results
Benefits
Comp & perks- A company car or car allowance
- Retirement Savings Plan (Pension) with Legal & General
- Life Assurance
- Death in service benefit of 2 x basic salary, increasing to 4 x Pensionable Earnings when meeting the pension contribution condition
- WorkPerks platform with high street and online discounts
- Aviva Digicare+ Workplace App with access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, and nutritional consultation
- Voluntary Salary Sacrifice scheme with VWFS
- Cycle2Work
- Benenden Healthcare
- Critical Illness Cover
- Employee Discount
- Refer a Friend scheme
- Wellbeing Centre via WorkPerks
- New Reward and Recognition programme launching soon