Key Account Manager

STARK Building Materials UK

Key Account Manager for STARK UK responsible for managing relationships with key accounts. Focusing on service delivery and growth in sales across assigned accounts.

Posted 4/30/2026full-timeLeatherhead • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow our large key accounts.
Build and maintain relationships with customer procurement teams, Quantity Surveyors, Project Managers and Site Agents.
Be proactive, responsive, and visible, including regular site visits and customer check-ins.
Follow up on projects as required to meet or exceed agreed revenue, margin, and growth targets across assigned customer base.
Manage the full order lifecycle — inputting orders, monitoring fulfilment, and ensuring timely and complete deliveries in collaboration with internal branches and logistics teams.
Source non-standard or bespoke product requirements in line with customer needs and timelines.
Liaise with suppliers to confirm availability, pricing, and delivery dates.
Work closely with branches to ensure customer orders are prioritised, accurate, and aligned to site schedules and specific delivery requirements.
Act as the day-to-day operational contact for allocated housebuilder sites, managing build progress and ensuring the right materials arrive at the right time and in the right quantities.
Provide specification & product data, including data sheets as required.

Requirements

What you’ll need

Experience within a sales, account management or customer support role - ideally within builders’ merchant, supplier, or construction-related role.
Commercial and pricing awareness of margins, rebates, delivery charges, and credit processes.
Clear and professional communicator across phone, email, and in-person; able to build relationships with customers at all levels, local branches, suppliers and regional support teams.
Project coordination, prioritisation and multitasking skills.
Full UK Driving licence. - Travel is required for the role.

Benefits

Comp & perks

Company car.
Retirement Savings Plan (Pension) – with Legal & General.
Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway.
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation).
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover.
Employee Discount.
Refer a Friend scheme.
Wellbeing Centre via WorkPerks.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementproject coordinationorder lifecycle managementpricing awarenessmargin managementcustomer supportsourcingproduct specificationlogistics coordinationdata sheet preparation

Soft Skills

relationship buildingcommunicationproactivityresponsivenessmultitaskingprioritisationvisibilitycustomer engagementcollaborationprofessionalism

Certifications

Full UK Driving licence