Starian

Junior Support Analyst – Civil Engineering

Starian

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Handle incoming requests via chat and ticketing system, with a focus on quality and effective resolution;
  • Analyze and resolve product-related queries;
  • Create and maintain technical articles in the knowledge base;
  • Perform system tests to diagnose errors and validate solutions;
  • Maintain a digital mindset, be curious about new technologies, and have an interest in understanding how Artificial Intelligence can transform processes, experiences, and outcomes.

Requirements

  • Completed or in-progress degree in Civil Engineering, Production Engineering, Business Administration, or related fields;
  • Previous experience in customer support within support environments;
  • Experience with support tools such as Freshdesk, Zendesk, or similar platforms;
  • Experience with technical documentation and producing content for a knowledge base;
  • Knowledge of or interest in Artificial Intelligence technologies: tools, applications, and concepts.
Benefits
  • Meal/food allowance;
  • Health and dental insurance;
  • Work-from-home allowance;
  • Profit sharing (PLR);
  • Voucher for setup kit;
  • Life insurance;
  • Birthday day off;
  • Health and wellness program;
  • Partnerships and discounts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationsystem testingerror diagnosisproduct analysisArtificial Intelligence
Soft Skills
customer supporteffective resolutionquality focuscuriositydigital mindset