Starian

Customer Success Analyst – Mid (Spanish)

Starian

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Manage a LATAM customer portfolio, ensuring coverage, health and retention (Smart Touch);
  • Monitor engagement and customer health indicators, interpret data and drive action plans;
  • Conduct follow-up meetings, operational trainings and enablement sessions with clients (in Spanish);
  • Support expansion opportunities (upsell/cross-sell) in partnership with the sales team;
  • Update the CRM with relationship details, interactions and action plans;
  • Digital mindset, curious about new technologies and interested in understanding how Artificial Intelligence can transform processes, experiences and results.

Requirements

  • Fluent Spanish;
  • Solid experience in Customer Success in ongoing (post-sale) operations;
  • Experience in SaaS companies, working with CS metrics;
  • Experience managing portfolios with multiple MRRs and varying levels of touch;
  • Skilled in data analysis and engagement metrics (Power BI or similar tools);
  • Knowledge of or interest in Artificial Intelligence technologies: tools, applications and concepts.
  • Advantage: Advanced or fluent English.
Benefits
  • Meal allowance / meal voucher;
  • Health and dental insurance;
  • Home office allowance;
  • Profit sharing (PLR);
  • Setup kit voucher;
  • Life insurance;
  • Birthday day off;
  • GoGood | Nav;
  • Health and wellness promotion program;
  • Partnerships and discounts.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysiscustomer successSaaSengagement metricsPower BIArtificial Intelligence
Soft Skills
communicationcuriosityrelationship management