Senior Logistics and Operations Associate

Starface World

Senior Logistics & Operations Associate supporting day-to-day logistics and operations at Starface. Managing key operational workstreams across outbound logistics and retailer fulfillment.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supply chain operations, logistics management, and fulfillment processes, with a strong focus on data analysis and operational efficiency. Proven ability to manage relationships with distribution centers and retailers while ensuring compliance and best practices in inventory and order fulfillment.

Highest-signal resume keywords

Supply Chain OperationsLogistics Management3PL Warehouse ExperienceERP Systems (NetSuite)Data Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementWarehouse OperationsFreight LogisticsRetailer Order FulfillmentOperational Metrics AnalysisSOP DevelopmentClaims ManagementProcess ImprovementUser Acceptance Testing (UAT)Advanced Excel

Soft Skills

Effective CommunicationProblem SolvingRelationship BuildingAdaptabilityOwnership

Industry Keywords

CPG IndustryEcommerceBrick-and-Mortar RetailB2B Order ManagementOperational Best Practices

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support the day-to-day execution of our logistics and operations function
Own key operational workstreams across outbound logistics, retailer fulfillment, and distribution center management
Ensure products move efficiently from our third-party warehouses to customers and retail partners
Serve as the primary point of contact for our distribution center (DC) partners, focusing on outbound logistics (shipping to retailers)
Ensure on-time order fulfillment across assigned retail partners and sales channels, delivering best-in-class service
Partner with Finance to ensure procedural compliance for inventory, warehouse operations, and fulfillment & transportation costs
Help maintain and further SOPs, vendor guidelines, routing guides, and other operational documentation
Support continued development of operational best practices, tools, and processes across outbound logistics
Analyze operational data to identify trends, measure performance, and support key operational KPIs, including retailer chargebacks and claims management
Support continuous improvements to 3PL warehouse fulfillment processes to improve efficiency, reduce costs, and increase on-time delivery
Partner cross-functionally to improve operational processes and business performance
Participate in User Acceptance Testing (UAT) for system updates and enhancements
Develop understanding of inbound logistics and provide backup support as needed
Manage retailer chargebacks by reviewing dispute claims, identifying root causes, coordinating with internal teams to resolve discrepancies, and helping prevent recurring issues
Analyze shipping records and transaction data to validate claims and identify opportunities for process improvement
Maintain documentation that supports operational consistency and strengthens retailer and vendor relationships

Requirements

What you’ll need

4+ years of experience working in supply chain, logistics, operations, or fulfillment within the CPG industry across ecommerce and/or brick-and-mortar retail
Hands-on experience working with 3PL warehouses, distribution centers, and B2B order management
Strong understanding of supply chain operations, including inventory management, warehouse operations, freight logistics, and retailer order fulfillment
Experience working with ERP systems (NetSuite is a plus), warehouse management systems, and advanced Excel
Data-driven and comfortable analyzing operational metrics to identify trends, solve problems, and improve processes
Take ownership of work, follow through on action items, and can independently manage priorities in a fast-paced, fully remote environment
Enjoy digging into operational issues, identifying root causes, and implementing practical solutions to prevent them from happening again
Communicate effectively across teams and build strong working relationships with internal stakeholders, retailers, warehouses, and external partners
Experience working in a fast-paced, collaborative environment where priorities can shift quickly and comfortable adapting as the business evolves
Excited by the opportunity to grow career in operations while taking on increasing ownership and responsibility
Able to travel up to 20% for physical inventory counts, team offsites, and special projects

Benefits

Comp & perks

Access to high-quality health care options
Access to a 401k with 5% employer match eligibility
4 weeks of vacation plus up to 20 paid holidays
12 weeks fully paid parental leave
5 days of pet-ernity leave for pet adoption
Home office & internet supplement stipend
Annual learning & development stipend
Flexible Fridays, and Summer Fridays
Fully remote work environment
...and much, much more!