Business Analyst
StarCompliance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Identify client-defined configuration requirements
- Produce Functional/Target Configuration Specifications and secure formal sign-off from client sponsors.
- Configure the application to agreed specifications
- Assist client firms with the initial roll-out of the application firm-wide
- Deliver initial client training and implementation support
- Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
- Identify and escalate delivery risks and drive resolution with Professional Services management and Relationship Management for resolution.
- Partner with Product/QA to validate features and fixes; manage defect triage and prioritization through to resolution.
- Transition clients to Customer Support for ongoing support and on-demand assistance
- Provide input to internal processes for managing the development priorities and product roadmap
- Manage client and stakeholder expectations throughout the product lifecycle
- Share and adopt Professional Services best practices; contribute to templates, playbooks, and lessons learned.
- As needed, assist Customer Support during escalations to restore service and protect client trust.
Requirements
- 5+ years in a client-facing Business Analyst / Implementation Consultant role within software or information services.
- Exceptional stakeholder management and interpersonal skills, spanning client business users, technical teams, and executives.
- Strong analytical, requirements gathering and problem-solving skills
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail with a disciplined, process-driven delivery approach
- Proactive approach to leading a team, managing a project, and problem resolution
- Strong SQL and HTML skills where the role includes work on Star’s Individual Accountability products
- Hands-on experience migrating clients from legacy or third-party solution
- Financial compliance experience preferred.
Benefits
- Equal Opportunity Employer Statement
- Pre-employment screening required
- Background investigation with checks including criminal record history, consumer credit, employment history, qualifications, and education checks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLHTMLrequirements gatheringproblem-solvingconfiguration managementdefect triageproject managementclient trainingimplementation supportdata analysis
Soft skills
stakeholder managementinterpersonal skillsanalytical skillswritten communicationverbal communicationattention to detailproactive leadershipteam managementprocess-driven approachclient relationship management