Senior Business Analyst
StarCompliance
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead the discovery and documentation of client-defined configuration requirements.
- Develop and deliver Functional and Target Configuration Specifications, ensuring formal client approval and sign-off.
- Configure the StarCompliance application according to agreed specifications and best practices.
- Support clients through the initial rollout and adoption of the platform across their organization.
- Deliver tailored client training sessions and provide expert implementation support during the deployment phase.
- Facilitate structured user feedback sessions to identify problem areas and clarify feature requests
- Identify, assess, and escalate delivery risks; collaborate with Professional Services leadership and Relationship Management teams to drive timely resolution.
- Partner closely with Product Management and QA to validate new features and fixes; oversee defect triage, prioritization, and resolution.
- Transition clients seamlessly to Customer Support post-implementation for ongoing service continuity.
- Contribute to the evolution of internal delivery frameworks, including templates, playbooks, and best practices.
- Collaborate cross-functionally to maintain strong client satisfaction and retention, ensuring consistent communication and expectation management throughout the project lifecycle.
Requirements
- Minimum of 5+ years’ experience in a client-facing Business Analyst or Implementation Consultant role within software or information services
- Exceptional stakeholder management skills, with demonstrated success engaging client business users, technical teams, and senior executives.
- Strong influencing and negotiation skills.
- Strong organizational skills and high attention to detail
- Strong oral, written, presentation and interpersonal communication skills
- Driven, proactive, positive attitude
- Strong analytical, requirements gathering and problem-solving skills
- Excellent written and verbal skills to document project requirements and track milestones
- Excellent attention to detail with a disciplined, process-driven delivery approach
- Hands-on experience migrating clients from legacy or third-party solution
- Financial compliance experience preferred
- Experience collaborating across global teams and time zones preferred
- Previous experience of Agile delivery practices Scrum/Kanban ceremonies (backlog refinement, sprint planning, reviews, retros), writing user stories/acceptance criteria, and using tools such as Jira/Confluence preferred
- Experience defining, implementing, or supporting enterprise software solutions in financial services preferred.
- Knowledge of codes of ethics, conflicts of interest, personal account dealing, or MNPI handling beneficial.
- Familiarity with regulatory frameworks such as SEC, FINRA, FCA, or SMCR advantageous.
Benefits
- Equal Opportunity Employer Statement
- We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, gender identity or expression, marital/civil union/domestic partnership status, veteran status or any other protected characteristic as outlined by country, state, or local laws.
- This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. StarCompliance makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please request a copy of our Equal Opportunities Policy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
requirements gatheringproblem-solvingAgile delivery practicesuser storiesacceptance criteriaconfiguration managementclient migrationfinancial compliancedefect triageproject documentation
Soft skills
stakeholder managementinfluencing skillsnegotiation skillsorganizational skillsattention to detailoral communicationwritten communicationpresentation skillsinterpersonal skillsproactive attitude