Special Order Account Representative

Staples Promotional Products

Remote account representative supporting Staples Promotional Products customers with custom merchandise quotes and orders. Sourcing products, negotiating costs, and coordinating fulfillment, billing, and issue resolution.

Posted 8/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship-building skills while effectively managing product sourcing, negotiation, and fulfillment processes. Proficient in Microsoft programs and possesses a solid understanding of promotional products merchandising.

Highest-signal resume keywords

Customer Service SkillsRelationship BuildingMicrosoft ExcelPromotional Products PurchasingStrategic Business Sense

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product SourcingNegotiationOrder ExecutionProcess ImprovementMath Aptitude

Soft Skills

Communication SkillsOrganizational SkillsMultitasking

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPoint

Industry Keywords

ESPSAGEPromotional Products Merchandising

About the role

Key responsibilities & impact

Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
Research solutions, source products, and negotiate costs to meet unique customer needs.
Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
Resolve client and supplier issues as they arise.
Participate in continuous improvement efforts for processes and service delivery.
Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.

Requirements

What you’ll need

Excellent customer service skills
Ability to build and maintain relationships with clients
Excellent communication skills
Organizational skills with the ability to multitask
Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
Advanced “strategic business sense” skills and math aptitude
Solid knowledge of company systems and processes
2+ years of related work experience
High school diploma or equivalent
Industry experience with ESP or SAGE
Promotional products merchandising or purchasing skills

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs