Customer Success Consultant – Project Manager

Staples Promotional Products

Customer Success Consultant Project Manager leading complex customer projects at Staples. Partnering with Sales and cross-functional teams to enhance customer experiences and drive business growth.

Posted 7/30/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project coordination and management, with a focus on driving successful outcomes through effective stakeholder communication and cross-functional collaboration. Proficient in utilizing Microsoft Office applications and Salesforce.com to enhance operational efficiency and customer experience.

Highest-signal resume keywords

Project ManagementStakeholder CommunicationCross-Functional Team CoordinationMicrosoft Excel ProficiencySalesforce.com Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project CoordinationRoot Cause AnalysisProcess ImprovementRisk ManagementData Analysis

Soft Skills

Organizational SkillsAnalytical SkillsTime ManagementWritten CommunicationVerbal Communication

Tools & Technologies

Microsoft OfficeSalesforce.com

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ProjectsImplementationOperational EfficiencyCustomer ExperienceStakeholder Alignment

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead complex customer projects, implementations, and resolution initiatives from intake through completion.
Develop and manage project plans, timelines, risks, and stakeholder communications to ensure successful execution.
Coordinate cross-functional teams, customers, and external partners to drive alignment and accountability.
Identify challenges, perform root cause analysis, and implement sustainable solutions.
Exercise sound judgment to balance customer needs, business priorities, and project objectives.
Provide clear project updates, reporting, and recommendations to stakeholders and leadership.
Serve as the primary point of coordination between Sales, Customer Success, Operations, Vendors, and other business partners.
Drive process improvements that enhance customer experience, operational efficiency, and project delivery.

Requirements

What you’ll need

High School Diploma or GED.
2+ years of business experience in project coordination and/or project management.
Experience managing projects and driving successful outcomes across multiple stakeholders.
Advanced proficiency with Microsoft Office applications, including Excel.
V/X-look-up, pivot tables and power query.
Experience using Salesforce.com
Ability to work effectively with cross-functional teams.
Strong organizational, analytical, and time management skills.
Excellent written and verbal communication skills.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
and more!