Special Order Account Representative

Staples Promotional Products

Account Representative at Staples Promotional Products providing support to customers and sales reps. Researching solutions, executing orders, and ensuring seamless fulfillment with internal teams and suppliers.

Posted 7/21/2026full-timeRemote • Iowa, Kansas, Massachusetts, Montana • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while effectively managing relationships with clients. Proficient in Microsoft programs and possesses strategic business sense to support product sourcing and fulfillment processes.

Highest-signal resume keywords

Customer Service SkillsRelationship BuildingMicrosoft ExcelOrganizational SkillsStrategic Business Sense

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product SourcingCost NegotiationPurchase Order ExecutionProcess ImprovementBilling Management

Soft Skills

Excellent CommunicationMultitasking

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft PowerPoint

Industry Keywords

Promotional ProductsTrade ShowsClient Issues Resolution

About the role

Key responsibilities & impact

Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
Research solutions, source products, and negotiate costs to meet unique customer needs.
Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
Resolve client and supplier issues as they arise.
Participate in continuous improvement efforts for processes and service delivery.
Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.

Requirements

What you’ll need

2+ years of related work experience
High school diploma or equivalent
Excellent customer service skills
Ability to build and maintain relationships with clients
Excellent communication skills
Organizational skills with the ability to multitask
Solid demonstrated use of Microsoft programs (Excel, Outlook, Word, and PowerPoint)
Advanced “strategic business sense” skills and math aptitude
Solid knowledge of company systems and processes.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!