Special Order Account Representative

Staples Promotional Products

Special Order Account Representative supporting customer needs at Staples Promotional Products. Interfacing with sales and internal teams while managing promotional order processes.

Posted 7/20/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in promotional products merchandising and purchasing, with a strong ability to research solutions and negotiate costs to meet customer needs. Proven experience in collaborating with internal teams and suppliers to ensure effective fulfillment and service delivery.

Highest-signal resume keywords

Promotional Products MerchandisingPurchasing SkillsESP Industry ExperienceSAGE Industry ExperienceCustomer Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product ResearchCost NegotiationOrder ExecutionQuote GenerationProcess Improvement

Soft Skills

Problem ResolutionCollaborationCommunication

Industry Keywords

Promotional ProductsTrade ShowsCustomer ServiceSales Support

About the role

Key responsibilities & impact

Support customers and sales representatives by providing product ideas, quotes, and executing purchase orders for promotional and proprietary products outside standard programs.
Research solutions, source products, and negotiate costs to meet unique customer needs.
Collaborate with internal teams and suppliers to ensure seamless fulfillment and billing.
Resolve client and supplier issues as they arise.
Participate in continuous improvement efforts for processes and service delivery.
Represent Staples at customer and corporate trade shows, with occasional travel to support business growth.

Requirements

What you’ll need

2+ years of related work experience.
High school diploma or equivalent
Bachelor’s degree in a related field (Preferred)
Industry experience with ESP or SAGE (Preferred)
Promotional products merchandising or purchasing skills (Preferred)

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!