Accounts Receivable Specialist

Staples Promotional Products

Accounts Receivable Specialist at Staples focused on managing financial health and customer relationships. Responsible for resolving billing issues and ensuring timely payment collection.

Posted 7/15/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Accounts Receivable management, including cash collection, billing resolution, and customer communication. Proficient in financial data processing and reporting, with a focus on minimizing bad debt and improving processes.

Highest-signal resume keywords

Accounts Receivable ManagementCash CollectionMicrosoft ExcelSAPCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReceivableBilling ResolutionData EntryFinancial ReportingRoot Cause AnalysisPayment ProcessingCredit ReviewAccount ReconciliationNegotiationProcess Improvement

Soft Skills

Customer-Focused ApproachEffective CommunicationProblem SolvingProfessionalismCollaboration

Tools & Technologies

Microsoft WordMicrosoft OutlookOracleQuickBooks

Industry Keywords

Accounts PayableBad Debt ManagementSLA ComplianceFinancial SystemsCustomer Service

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Collect cash for open Accounts Receivable while following up regularly with customers until payment resolution is received.
Research Accounts Receivable issues, reconcile payment remittances, and promptly resolve billing or account discrepancies.
Minimize bad debt write-offs and maximize cash receipts while maintaining a professional, customer-focused approach with internal and external customers.
Adhere to Accounts Receivable strategies and complete tasks such as on-account cash, escalations, credit review, and related work within expected SLAs.
Drive and host conference calls to resolve past-due issues and communicate effectively with customer Accounts Payable supervisors, managers, and directors.
Perform root cause analysis on customer issues and identify potential opportunities for process improvement.
Negotiate significantly past-due balances through payment plan or settlement processes when appropriate.
Summarize and present findings from account reconciliations to customers and internal Staples teams, including Sales, Customer Setup, and Contract Gateway teams.
Provide internal and external customers with ad hoc reporting, statements, and account information as needed.
Escalate problems or concerns to the Team Lead when additional support or resolution is needed.

Requirements

What you’ll need

2+ years of relevant experience in accounts receivable, billing, general accounting support, customer service, or a related business function.
1+ year Microsoft Excel, Word, and Outlook.
1+ year experience with data entry or processing in financial or enterprise systems such as SAP, Oracle, QuickBooks, or similar platforms.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (14days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!