Accounts Receivable Representative
Staples Promotional Products
full-time
Posted on:
Location Type: Hybrid
Location: Framingham • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a portfolio of delinquent accounts, ensuring timely collection of payments.
- Negotiate payment arrangements with customers while adhering to company policies.
- Track and document customer interactions and payment commitments.
- Provide guidance and support to junior staff in handling complex collection cases.
- Collaborate with other departments to resolve billing disputes and clarify account status.
- Maintain accurate and up-to-date records of collection activities.
- Implement strategies to increase the effectiveness of the collection process.
Requirements
- High school diploma or GED
- Minimum of 3 years of relevant experience in in collections, customer service, or a related field.
- Experience in using customer management software and familiarity with Microsoft Office Suite.
Benefits
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionscustomer servicepayment arrangementsrecord keepingbilling dispute resolutioncollection strategies
Soft skills
negotiationguidancesupportcollaborationcommunication
Certifications
high school diplomaGED