Sales Engineer

Staples Promotional Products

Sales Engineer supporting enterprise customers, leading onboarding and technical integrations. Collaborating with sales and internal teams for scalable purchasing solutions and customer success.

Posted 5/8/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.
Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.
Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.
Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.
Communicate solution approach, requirements, and timelines to technical and non‑technical stakeholders.
Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.
Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.
Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.
Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

Requirements

What you’ll need

Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer‑facing role.
Demonstrated project management experience with end‑to‑end ownership.
Ability to translate technical concepts for non‑technical audiences and business requirements for technical teams.
Proven ability to learn new systems, tools, and technical processes.
Working knowledge of enterprise purchasing or procurement environments.
Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success.
Familiarity with enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle).
Exposure to punchout purchasing models and buyer enablement workflows.
Understanding of procurement and integration standards, including:
- cXML
- EDI
- OCI
- Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
Experience working in large, matrixed organizations with cross‑functional partners.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups.
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementSales EngineeringSolutions Engineeringcustomer onboardingimplementationcustomer successenterprise purchasingprocurement environmentscXMLEDI

Soft Skills

communicationcross-functional coordinationproblem-solvingstakeholder managementprocess improvementtechnical translationcustomer relationship managementrisk managementadaptabilityefficiency enhancement