About the role
- Provide exceptional customer service and solutions to customers' print needs
- Produce professionally finished products using print and production equipment
- Greet customers as they enter the Print Solutions department and respond quickly and attentively
- Ask open ended questions to build relationships and understand customers copy print needs
- Use order intake tools to capture project information and offer an appropriate total print solution
- Assist customers with tasks in the self-service area utilizing the copy machines and PC rentals
- Ask qualifying questions during consultation to generate potential leads
- Be flexible to perform other duties as assigned (e.g., assist customers with shipping, etc.)
- Collaborate and be part of a team-oriented retail culture; training in print provided
Requirements
- Able to work a flexible schedule based on the store’s needs
- Able to work with many customers to provide a total solution
- Attention to detail and keen eye to notice quality issues
- Basic computer skills to open, save and send electronic files, and use Microsoft Word (or similar programs)
- Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to lift and move supplies in the 10 - 50 pound range, stand and walk continuously
- Staples does not sponsor applicants for work visas for this position
- Flexible part time hours, generous paid time off, weekly pay and career growth opportunities
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance
- And many more benefits
- Compensation based on qualifications and experience
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
print productioncustomer serviceorder intakecopy printingself-service assistancequality controlbasic computer skillsMicrosoft Word
Soft skills
attention to detailcollaborationconflict managementflexibilityintegritycustomer relationship buildingteamworkadaptability