Accounts Receivable Specialist

Staples Promotional Products

Accounts Receivable Specialist managing cash collections and customer communications for Staples' finance team. Collaborating with business leaders to maximize profitability and resolve billing issues.

Posted 4/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Collect cash for open Accounts Receivable.
Follow up on a regular basis with the customer until a payment resolution is received.
Escalate to the Team Lead if/when problems or concerns arise.
Ability to research Accounts Receivable issues and reconcile payment remittances.
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers.
Adhere to collection strategies and completion of tasks to include and not limited to on account cash, escalations, credit review, etc. within expected SLA
Promptly resolve billing and Accounts Receivable issues while identifying potential opportunities for process improvement
Independently perform root cause analysis on customer issues.
Independently work with customer to negotiate significantly past due balances via payment plan or settlement process.
Independently communicate with customer’s Accounts Payable Supervisors, Managers and Directors.

Requirements

What you’ll need

2+ years experience in B2B Credit and Collections or Associates or Bachelors Degree
Associates or Bachelors Degree in Business Management or Finance
Use of Collection Software (Webcollect, Getpaid etc.)
Understanding of Accounting Principles
Understanding of Credit Management processes
Proficiency in Microsoft suite and O365
Familiarity with different methods of billing and invoicing customers

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts Receivableroot cause analysiscredit managementbillinginvoicingcollection strategiespayment resolutioncash receiptsprocess improvementreconciliation

Soft Skills

communicationnegotiationproblem-solvingcustomer sensitivityindependenceescalation managementorganizational skillsattention to detailcustomer servicerelationship management

Certifications

Associates DegreeBachelors Degree