Team Manager, Customer Success Consultant

Staples Promotional Products

Team Manager leading a team of Customer Success Consultants at Staples. Ensuring exceptional customer experiences and operational excellence for enterprise clients.

Posted 4/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Lead, coach, and performance-manage a team of Customer Success Consultants supporting enterprise and complex customers.
Drive Customer Success strategy by fostering a culture of ownership, accountability, and execution.
Partner closely with Sales leadership to ensure strong collaboration and aligned routines.
Optimize team efficiency through effective delegation, workflow management, and process consistency.
Serve as the primary escalation point for complex customer issues and resolution coordination.
Use data and insights to identify trends, coaching opportunities, and service improvements.
Support onboarding, training, and continuous development through feedback and development planning.
Identify opportunities to reduce customer friction through automation and process improvement.
Manage special projects and customer initiatives aligned to evolving business priorities.

Requirements

What you’ll need

Bachelor’s degree required.
3+ years of experience in a customer-facing role.
Experience supporting or partnering with sales teams.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
Strong written and verbal communication skills.
Prior people management or team leadership experience (preferred).
Experience in a sales or customer success organization (preferred).
Advanced proficiency in Excel and Salesforce.com (preferred).
Project management experience (preferred).
Experience handling escalations and complex customer situations (preferred).

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementdata analysiscustomer success strategyprocess improvementautomation

Soft Skills

leadershipcoachingcommunicationcollaborationaccountability