Support Representative

Staples Promotional Products

Support Representative providing customer service solutions via phone, email, and chat for iPostal1. Identifying customer needs and logging interactions in Salesforce from a remote work environment.

Posted 4/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite

About the role

Key responsibilities & impact

The Support Representative will make outbound phone calls, handle inbound phone calls, emails, and chat sessions directly from our customers, stores and vendors. (This includes providing service and solutions as it relates to the business)
Identify opportunities and point our customers in the proper direction for resolution
Log all contacts and calls and document all interactions in Salesforce. Create work orders and service events using our systems
Utilize the different levels of the organization to ensure great customer service is always reached.
Communicate professionally to our customers and speak in terms that can be understood. Provide options and sales opportunities when the situation requires it as well as closing and processing sales through the Staples systems
The Support Representative will be working from home and must have the required workspace and reliable high-speed internet

Requirements

What you’ll need

High School Diploma or GED
3-5 years of customer support or service experience
The ability to utilize the knowledge of our business both technical and service related to educate our customers
Operational knowledge of Staples Business and Technical Services policy and procedure
Strong communication and writing skills
The ability to keep detailed and accurate notes and the history of service events
Strong Organizational and problem-solving skills as it relates to the customers and the services being provided
Time management, and the ability to drive operational productivity and efficiency
Multitasking skills

Benefits

Comp & perks

Generous amount of paid time off, including one Floating Holiday each year
Flexible work arrangements, including flexible work hours and remote
401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforcework order creationservice event documentation

Soft Skills

communication skillswriting skillsorganizational skillsproblem-solving skillstime managementmultitasking

Certifications

High School DiplomaGED