Team Manager, Sales Engineering

Staples Promotional Products

Team Manager leading a Sales Engineering team to onboard complex enterprise customers at Staples. Overseeing project management and ensuring customer satisfaction while driving operational efficiency.

Posted 4/23/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $108,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team responsible for onboarding complex, enterprise, and strategic customers
Oversee end-to-end onboarding projects to ensure a positive, consistent customer experience
Partner closely with Sales leaders and Business Development teams
Manage team workload, priorities, and metrics
Act as escalation point for complex customer issues
Lead change management within go-to-market models
Use data to identify trends, coaching, and process improvements
Design scalable onboarding solutions
Balance customer satisfaction with operational efficiency

Requirements

What you’ll need

4+ years in management or project management
Proven leadership and coaching skills
Experience leading onboarding or customer success programs
Proficiency in Microsoft Outlook, Excel, and Word
Experience using performance metrics
Ability to travel as needed
Bachelor’s degree
Experience with enterprise or mid-market customers
Background in Sales or Customer Success
Knowledge of set up system, Sunrise, third party punchouts, and test environments strongly preferred.
Understanding of procurement and integration standards including:
cXML
EDI
OCI
Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
Experience partnering with technical or IT teams in large, matrixed organizations.

Benefits

Comp & perks

Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementonboardingcustomer successperformance metricscXMLEDIOCIPurchase OrdersAdvanced Ship Noticese-invoicing

Soft Skills

leadershipcoachingchange managementcustomer satisfactionoperational efficiency