Account Solutions Manager

Staples Promotional Products

Account Solutions Manager responsible for managing internal client support and driving profitability at Staples Promotional Products. Building relationships and utilizing data to meet client objectives.

Posted 4/9/2026full-timeOverland Park • Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage all facets of client program business in relationship to client budget and our service model.
Build and maintain client relationships.
Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives.
Influence, analyze, and manage target expectations for margin as it relates to the client service model.
Influence, analyze, and manage assortments to achieve profitable SKU count measurements.
Utilize tools, data, and other resources to prepare and present client product selections.
Create marketing plans by analyzing and utilizing data to drive customer revenue.
Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise.
Sustain global services knowledge and skillset and apply to account base as applicable.
Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention.

Requirements

What you’ll need

3+ years relevant work experience in project management, merchandising, or related field
1+ years of Microsoft Office (Word, Excel, PowerPoint).
Flexibility to travel, when necessary, based on account needs.
Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables.
Clear direction and project management leadership to all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications.
Global business acumen; navigates stakeholders and processes to drive decisions.
Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable.
Bachelor’s Degree in Merchandising or related field (Preferred).

Benefits

Comp & perks

Inclusive culture: Associate-led Business Resource Groups.
Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays).
Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementmerchandisingdata analysismarketing planningSKU count measurementdecoration methodsproduct capabilitiesMicrosoft OfficeExcelPowerPoint

Soft Skills

client relationship managementinfluencingstrategic planningcommunicationleadershipflexibilityteam accountabilitycustomer experience improvementproblem-solvingcollaboration