Staples Promotional Products

Customer Success Team Manager

Staples Promotional Products

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Tech Stack

SFDC

About the role

  • Manages a team of CSC associates which includes hiring, coaching, development, training and performance management.
  • Optimizes efficiencies by leveraging individual and team strengths, delegate tasks to the appropriate level and driving consistency in process and support organization-wide.
  • Consistently searches for ways to improve service by proactively seeking feedback from key business partners.
  • Chooses the best alternative based on consideration of pros, cons, impact to field, tradeoffs, timing, and available resources.
  • Proactively identifies and anticipates business partner needs, expectations and requirements.
  • Conducts research and manages special projects as necessary.
  • Understanding of the internal landscape, business logic and systems is essential.
  • Participation in ad hoc projects as required by changing business goals and requests from Sales.
  • Overseeing escalated customer issues.

Requirements

  • High School Diploma or GED
  • Minimum 2+ years of experience in a customer facing role
  • Management experience (preferred)
  • Project Management experience (preferred)
  • Experience working in sales organization(s), directly with Sales (preferred)
  • MS Office suite proficiency; advanced knowledge of Excel and Salesforce.com (preferred)
Benefits
  • Inclusive culture with associate-led Business Resource Groups
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
  • Online and Retail Discounts
  • Company Match 401(k)
  • Physical and Mental Health Wellness programs
  • more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementcustomer serviceperformance managementcoachingtrainingresearch
Soft Skills
team managementefficiency optimizationproblem solvingcommunicationfeedback seekinganticipation of needs
Certifications
High School DiplomaGED