Staples Promotional Products

Inside Account Developer – Reactivation

Staples Promotional Products

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • United States

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Salary

💰 $16 - $22 per hour

Job Level

Junior

About the role

  • Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records.
  • Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth.
  • Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies.
  • Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience.
  • Manage the sales funnel to close opportunities and achieve reactivation goals.
  • Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities.
  • Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth.
  • Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership.
  • Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts.
  • Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Requirements

  • 1+ year account management or related experience
  • Previous experience with MS Word, Outlook, Excel, and PowerPoint.
  • High school diploma / GED
  • Bachelor’s degree
  • Industry knowledge a plus.
  • Experience with business-to-business sales process.
Benefits
  • Inclusive culture with associate-led Business Resource Groups.
  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM softwaresales activities trackingpricing strategiessales funnel managementcustomer relationship managementaccount managementbusiness-to-business sales process
Soft skills
customer satisfactioncollaborationnegotiationcommunicationproblem-solvingcustomer servicesales skills
Certifications
high school diplomaGEDBachelor’s degree