Staples Promotional Products

Account Developer

Staples Promotional Products

full-time

Posted on:

Location Type: Hybrid

Location: Lewisville • Texas • United States

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About the role

  • Engage declining accounts remotely via phone, video, and digital channels to drive customer win-back/retention.
  • Analyze customer trends and feedback to target the right contacts and solutions.
  • Meet weekly and monthly sales targets and KPIs set by sales leadership.
  • Consistently achieve activity goals, including outbound calls, sell time, and live contacts.
  • Provide outstanding service by resolving inquiries and ensuring customer satisfaction.
  • Utilize CRM software to manage interactions and maintain accurate sales records.
  • Leverage internal partnerships with sales specialists and customer service teams to drive growth.
  • Negotiate pricing and craft value-added proposals to meet customer needs.
  • Participate in training to enhance sales skills and product knowledge.
  • Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal & pricing.
  • Oversee pricing negotiations and influences on the spot pricing decisions in order to cultivate seamless customer experience.

Requirements

  • High school diploma.
  • 2+ years of experience in sales, customer service, or sales support.
  • Proficiency with MS Word, Outlook, Excel, and PowerPoint.
  • Strong communication and organizational skills.
  • Experience with business-to-business sales processes.
Benefits
  • Inclusive culture with associate-led Business Resource Groups.
  • 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday).
  • Opportunities for ongoing training, skill development, and career advancement.
  • Supportive team environment focused on collaboration and innovation.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
salescustomer servicesales supportbusiness-to-business salesnegotiationcustomer retentioncustomer win-backCRM softwareProfessional Selling Skillssales targets
Soft skills
communicationorganizationalcustomer satisfactionproblem-solvingcollaborationrelationship buildingadaptabilitytime managementactive listeningpersuasion