Senior B2B Customer Service Representative

Stanley Black & Decker, Inc.

Remote senior customer service representative supporting Stanley Black & Decker’s tools and outdoor products. Handling B2B inquiries, escalations, data analysis, and customer communications across multiple channels.

Posted 8/5/2026full-timeRemote • Connecticut, Maryland, Ohio • 🇺🇸 United StatesSenior💰 $38,300 - $61,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on communication, data analysis, and KPI interpretation. Proficient in SAP and Salesforce, with a commitment to training and supporting team members.

Highest-signal resume keywords

Customer Service ExperienceProficiency In SAPProficiency In SalesforceEffective Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI InterpretationCustomer Inquiry Management

Soft Skills

Customer Service ProfessionalismTeam Support

Tools & Technologies

Microsoft Office

Certifications & Qualifications

High School Diploma

Industry Keywords

Call Center EnvironmentCustomer SatisfactionCustomer Communication Flow

About the role

Key responsibilities & impact

Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations
Handle customer service professionalism and call escalations
Analyze data and report findings
Oversee customer inquiries through calls, email, web, and fax transactions
Ensure customer satisfaction while consistently leading and hitting Stanley Black & Decker KPIs
Improve and manage customer communication flow regarding promotions and product information
Assist new team members and peers, including training

Requirements

What you’ll need

1 to 2+ years of customer service experience; call center environment preferred
High School Diploma or its equivalent required
Proficiency in SAP and Salesforce
Proficiency in Microsoft Office
Ability to interpret KPIs
Willingness to assist new team members and peers, including training
Strong attention to detail
Effective communication skills
Role is not eligible for visa sponsorship, including H1B, OPT/CPT, and TN

Benefits

Comp & perks

Medical insurance
Dental insurance
Life insurance
Vision insurance
Disability insurance
401(k)
Employee Stock Purchase Plan
Paid time off, including paid vacation, holidays, and personal days
Tuition reimbursement
Programs and benefits supporting well-being
Discounts on Stanley Black & Decker tools and products
Discounts through partner and vendor programs
Wellness program
Career growth and development opportunities
Digital learning portal
Lean Academy and online university access
Certificates and specializations from renowned colleges and universities
Volunteerism, giving back, and sustainable business practices
Diverse and inclusive culture