Assistant Manager, End User Programming

Stanley Black & Decker, Inc.

Assistant Manager supporting DEWALT loyalty program and Preferred Provider Agreements. Handling day-to-day administration, reporting, and user support operations with internal and external teams.

Posted 7/25/2026full-timeRemote • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $62,200 - $100,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while managing multiple tasks in a fast-paced environment. Proficient in program coordination, customer support, and reporting, with a focus on improving process efficiency and stakeholder communication.

Highest-signal resume keywords

Program CoordinationCustomer SupportSalesforce ExperienceMicrosoft Excel ProficiencyProcess Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program AdministrationReportingDocumentationData AnalysisProcess Coordination

Soft Skills

Strong Communication SkillsCustomer Service MindsetOrganizational SkillsAttention to DetailAbility to Manage Multiple Tasks

Tools & Technologies

Microsoft OfficeSalesforceDashboards

Industry Keywords

Loyalty ProgramsRebate ProgramsPartnership ProgramsVendor ManagementSales Support

About the role

Key responsibilities & impact

Support day-to-day administration of the DEWALT loyalty program (Impact Rewards), including user support, account maintenance, basic troubleshooting, and standard reporting
Support administration of Preferred Provider Agreements (PPAs), including tracking, documentation, status updates, routing, and responding to basic questions
Serve as a front-line point of contact for end user calls and sales team inquiries related to program processes, requests, and 'how-to' support
Review incoming requests for completeness and accuracy, follow up on missing information, and help ensure requests are ready for review and approval
Prepare standard reporting, dashboards, and reporting packages to support program visibility and decision-making
Maintain organized program documentation, process guides, job aids, and support materials
Coordinate day-to-day operational needs with external vendor partners, as applicable
Support training preparation by helping develop materials, job aids, and internal resources
Escalate complex issues, exceptions, and strategic questions to the appropriate team lead
Identify opportunities to improve process efficiency, intake quality, and overall program execution

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, Communications, or a related field preferred
2+ years of experience in program coordination, sales support, customer support, operations, marketing operations, or a related role
Strong organizational skills and attention to detail
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong written and verbal communication skills
Strong customer service mindset and ability to work effectively with internal and external stakeholders
Proficiency in Microsoft Office, especially Excel and PowerPoint
Experience working in Salesforce or similar CRM systems preferred
Experience supporting reporting, documentation, or process coordination preferred
Experience supporting loyalty, rebate, incentive, or partnership programs
Experience working with sales teams and field teams
Experience working with vendor partners or external agencies
Ability to identify process gaps and recommend practical improvements
Comfort working with data, reports, and dashboards

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs