Customer Supply Chain Analyst

Stanley Black & Decker, Inc.

Customer Supply Chain Analyst managing supply chain efficiency and compliance for Stanley Black & Decker. Collaborating with operations teams to maximize order fulfillment and compliance metrics.

Posted 7/24/2026full-timeTowson • Maryland, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $62,200 - $100,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Supply Chain Management and Customer Operations, with a focus on achieving KPIs and compliance. Proficient in creating SOPs and utilizing tools like SAP and Microsoft Office for effective order management and reporting.

Highest-signal resume keywords

Supply Chain ManagementCustomer OperationsSAPKPI AchievementProcess Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementSOP CreationData AnalysisCompliance TrackingProblem-Solving

Soft Skills

Effective CommunicationTime ManagementWillingness to Learn

Tools & Technologies

Microsoft OfficeExcelBusiness Warehouse

Certifications & Qualifications

BA/BS Degree in Supply Chain ManagementBA/BS Degree in Business ManagementBA/BS Degree in Operations Management

Industry Keywords

OTIFSLCompliance FinesOrder to CashCycle Times

About the role

Key responsibilities & impact

Maintain Customer Scorecards to achieve KPIs (OTIF, SL, Compliance).
Maximize Order to Cash by progressing to “Down in a Day” Order Management and achieving weekly 95% Drop to Target cycle times.
Create and Document SOPs.
Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines.

Requirements

What you’ll need

BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related experience preferred.
3-5 years Customer Operations, Supply Chain experience preferred.
Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse).
Effective communication skills, both written and verbal required.
Willingness to learn.
Ability to analyze and problem-solve.
Time Management.

Benefits

Comp & perks

Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
Discounts on Stanley Black & Decker tools and other partner programs.