Customer Service Specialist

Stanley Black & Decker, Inc.

Customer Service Specialist supporting daily operational rhythms and assisting with customer inquiries remotely for Stanley Black & Decker. Requires customer service experience and proficiency in office tools.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $38,300 - $61,600 per yearWebsite

About the role

Key responsibilities & impact

Support Customer Service daily operational rhythms
Answer phone calls from customers, distributors, and sales personnel
Respond to email inquiries from general mailboxes
Support manufacturing with order information
Assist in training new employees
Research answers using multiple resources to process inquiries
Work in a fast-paced environment with attention to detail
Demonstrate proficiency in written and verbal communications
Maintains knowledge of company products, policies, services, and procedures

Requirements

What you’ll need

High School Diploma/GED
Minimum 3+ years of Customer Service role
SAP and SalesForce experience preferred
Self-starter with ability to work independently
Proficient in Microsoft Office with emphasis on Word, Excel, and Outlook
Strong attention to detail and organizational skills
Commitment to Customer Service
Patience and a positive work attitude
Occasional travel for onsite trainings required

Benefits

Comp & perks

Medical
Dental
Life
Vision
Wellness program
Disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceOrder ProcessingResearch SkillsTraining New EmployeesWritten CommunicationVerbal Communication

Soft Skills

Self-StarterOrganizational SkillsPatiencePositive Work Attitude

Certifications

High School DiplomaGED