Customer Supply Chain Associate Analyst

Stanley Black & Decker, Inc.

Customer Supply Chain Associate Analyst managing orders and customer relationships for Stanley Black & Decker. Collaborating with Sales and Warehouse Management to ensure satisfaction and performance metrics.

Posted 6/6/2026full-timeRemote • Connecticut, Maryland, Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $51,700 - $83,300 per yearWebsite

About the role

Key responsibilities & impact

Be a critical part of the team working closely with Sales and Warehouse Management to help manage the customer relationship and expectations with regards to orders and shipment timing
Daily order/inventory management for small – medium sized retail partners
Partnering with SBD Factories and DCs to manage shipping and logistics
Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders
Internal sales reporting and supply pacing to the customer’s expectations
Maintenance of all order management systems
Regular communication with internal cross function teams
Daily reporting and analytics to pulse performance
Internal meetings related to sales orders management.

Requirements

What you’ll need

College degree preferred but not required for position
A desire for further education and future advancement is encouraged if candidate does not have a degree
Sales and/or customer service experience is a plus
SAP/INFOR experience
Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs)
Exceptional interpersonal communication and customer service skills are required to succeed
Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management
Driven by customer focused actions that best support the customer needs through exceptional fill rates.
Fast paced, team centered and customer responsive.

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementinventory managementsales reportinganalyticsExcelSAPINFORproduction schedulingcustomer servicesupply pacing

Soft Skills

interpersonal communicationcustomer service skillsautonomous workcross-functional collaborationteamworkcustomer focuscommunicationproblem-solvingadaptabilitytime management