Director, Executive Experience

Stanley Black & Decker, Inc.

Director of Executive Experience managing IT support for senior leaders. Drives continuous improvement and ensures high-quality technology experiences across the globe.

Posted 5/29/2026full-timeTowson • Maryland, North Carolina • 🇺🇸 United StatesLead💰 $134,300 - $231,700 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the full lifecycle management of the Executive Experience service tower
Acts as the single point of accountability for the technology experience of senior leaders and executives globally
Bridges the gap between executive business needs and IT service delivery
Leads a dedicated Executive Experience team and manages vendor performance
Partners closely with senior stakeholders, including the C-suite, to ensure seamless IT support for executives
Drives continuous improvement by leveraging experience analytics and proactive service models
Define and deliver a global executive experience strategy and roadmap
Oversee delivery of executive technology services, ensuring alignment to experience objectives and quality standards
Implement experience analytics and sentiment measurement tools to identify friction points and improve executive satisfaction
Act as a trusted advisor to senior leaders and executive assistants

Requirements

What you’ll need

Undergraduate degree and 10+ years relevant experience, or Graduate degree and 8-10 years relevant experience
10+ years of IT Operations, End-User Services, or Digital Workplace leadership experience, including global scope
5+ years leading teams with direct people management responsibility
Proven experience delivering VIP/white-glove IT support services in a complex, enterprise environment
Prior experience in executive stakeholder engagement, including direct interaction with C-suite leaders

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT OperationsEnd-User ServicesDigital Workplace leadershipexperience analyticssentiment measurement toolsservice deliveryvendor performance managementexecutive technology servicesstrategy developmentroadmap delivery

Soft Skills

leadershipstakeholder engagementcommunicationaccountabilityproblem-solvingcontinuous improvementtrust buildingteam managementcollaborationcustomer service

Certifications

Undergraduate degreeGraduate degree