Revit Customer Success Manager

Stanley Black & Decker, Inc.

Revit Customer Success Manager acting as a primary point of contact for customer needs. Onboarding, training, and optimizing user adoption for Revit software in a global company.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $62,200 - $100,200 per yearWebsite

ATS Keywords

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Hard Skills

RevitMechanical systemsElectrical systemsPlumbing systemsTechnical demosTroubleshootingCustomer onboardingUser trainingSupport ticket managementImplementation

Soft Skills

Verbal communicationWritten communicationInterpersonal skillsOrganizational skillsTime managementCollaborationMentoringCustomer successRelationship buildingSupportive

Tools & Technologies

Microsoft SuiteSupport ticketing systemsEngineering collaboration tools

Industry Keywords

Construction industryCustomer supportUser adoptionRisk identificationTechnical aptitude

About the role

Key responsibilities & impact

Act as the primary point of contact for customers and connect them with appropriate teams
Onboarding new customers
Training end-users
Optimizing the value of our software
Expanding user adoption
Identifying key risks to customer success
Implementation for new customers and existing customers who expand substantially
Providing day to day support (Tier 1) and troubleshooting for existing customers
Managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs
Assisting sales reps for technical demos and presentations for new customer acquisition

Requirements

What you’ll need

5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
2+ years of experience teaching, guiding, mentoring in the use of Revit
Proficient with Microsoft Suite applications
Knowledge of the construction industry
Strong verbal and written communication skills and technical aptitude
Excellent interpersonal skills with ability to build authentic business relationships
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Team oriented, collaborative, supportive

Benefits

Comp & perks

Medical, dental, life, vision, disability, 401(k)
Employee Stock Purchase Plan
paid time off
tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs