Operations Analyst

Stanley Black & Decker, Inc.

Operations Analyst driving operational excellence within the Product Service Division of Stanley Black & Decker. Involves designing SOPs, project support, and team training in a remote setting.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,700 - $73,600 per yearWebsite

About the role

Key responsibilities & impact

Designing and implementing standard operating procedures (SOPs) to improve productivity across the division
Supporting the planning and execution of projects and strategic initiatives
Delivering training and guidance to team members on operational processes and best practices
Developing and maintaining efficient workflows to support operational outcomes and informed decision-making
Enhancing internal and partner training programs by refining procedures, tools, and best practices
Conducting financial analysis and preparing regular reports
Managing and optimizing order processing and fulfillment

Requirements

What you’ll need

3–5 years of experience in customer service or operations roles
Excellent verbal and written communication skills
Advanced proficiency in Microsoft Excel, Word, and PowerPoint
Experience with Power BI is an advantage
Familiarity with SAP/TCIC systems is preferred
Strong analytical skills to identify process gaps and drive improvements
Willingness to travel up to 20% as required

Benefits

Comp & perks

Medical, dental, life, vision, wellness program, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisMicrosoft ExcelMicrosoft WordMicrosoft PowerPointPower BISAPTCICprocess improvementworkflow developmentoperational procedures

Soft Skills

communication skillsanalytical skillsteam guidancetraining deliveryproject planningstrategic initiative executionproductivity improvementdecision-making supportinterpersonal skillsorganizational skills