Business Care Partner

Stanley Black & Decker, Inc.

Customer Service Specialist in Business Care ensuring execution of distributor orders within the supply chain. Collaborating with sales to improve efficiency and address customer issues.

Posted 5/14/2026full-timeMechelen • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Enhance Financial Performance: Propose process improvements and automations for efficiency; ensure compliance with all procedures.
Business Partnership: Collaborate with sales teams to address customer issues; master product knowledge.
Order Management: Process and manage orders from receipt to delivery; address issues promptly and inform management of significant deviations.
Customer Relations: Respond to customer queries and resolve disputes related to deliveries, returns, and pricing.
Effective Management: Analyse KPIs with the team leader; ensure team training during absences.
Team Development: Share skills and knowledge to foster continuous improvement and team spirit.

Requirements

What you’ll need

Strong Dutch/French language skills along with operational English
SAP experience (Desirable)
PC literate and competent data entry skills in Excel
Basic knowledge and understanding of supply chain
Team player with excellent time management skills and good attention to detail
Passionate to deliver great Customer Service

Benefits

Comp & perks

Discounts on Stanley Black & Decker tools and other partner programs
Excellent opportunities for continuous professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SAPExceldata entrysupply chain

Soft Skills

Dutch language skillsFrench language skillsoperational English skillstime managementattention to detailteam playercustomer service