Distributor Services Support Specialist

Stanley Black & Decker, Inc.

Distributor Services Support Specialist providing customer support through inbound calls for Stanley Black & Decker. Responsible for order handling, complaints, and maintaining quality communication.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $38,300 - $61,600 per yearWebsite

About the role

Key responsibilities & impact

Answers on average 80 inbound calls per day
Utilizes internal systems such as AS400 / Web / Salesforce to provide service to callers
Takes product orders, looks up product information, researches charges and credits to customer accounts
Offers products as an addition to our customer’s orders while on the phone as a part of normal phone interaction
Handles complaint resolution competently by demonstrating the ability to openly listen, asking questions to clarify requests, relating empathetically and responding in a professional way
Quickly interprets customer, product, and shipment information
Demonstrates strong customer service skills while on the phone
Responsible to continuously improving personal skill sets by gaining knowledge of internal systems and by completing e-learning courses
Represents Mac Tools in a professional and courteous manner through quality phone conversation and written correspondence

Requirements

What you’ll need

Strong customer service skills including listening, relating, initiative, and focused on providing the customer quality support
Superior follow-up and cross functional skills
Strong attention to detail
Able to adapt and prioritize work to support our customers

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicelisteningempathyinitiativeattention to detailadaptabilityprioritizationcomplaint resolutioncommunicationcross functional skills