Field Service Technician – Industrial Bandsaws

Stanley Black & Decker, Inc.

Field Service Technician for Stanley Black & Decker managing equipment maintenance and support. Troubleshooting issues and coordinating with Territory Account Managers across New York and Pennsylvania.

Posted 5/5/2026full-timeRemote • New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $108,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment
Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers
Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts
Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology
Maintain, calibrate, and troubleshoot distributor welding equipment
Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling
Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations
Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives
Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool
Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost

Requirements

What you’ll need

2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent
Bachelor’s or Associate’s Degree in a related field preferred
Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable
Technical and mechanical ability to work with tools and machines
Sales experience in industrial sales is preferred.

Benefits

Comp & perks

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

equipment maintenancerepairtroubleshootingcalibrationhydraulic systemselectric systemspneumatic systemsmechanical systemstechnical product solutionscost-effective product recommendations

Soft Skills

motivationcommunicationcustomer serviceproblem-solvingsales skillsteam coordinationtechnical services focusadaptabilitycustomer persuasionrelationship management

Certifications

Bachelor’s DegreeAssociate’s Degree