Senior Customer Supply Chain Analyst

Stanley Black & Decker, Inc.

Senior Customer Supply Chain Analyst responsible for managing order life cycle and improving key service metrics. Part of the Stanley Black & Decker team, ensuring operational excellence.

Posted 5/2/2026full-timeValley City • Connecticut, Maryland, Ohio • 🇺🇸 United StatesSenior💰 $77,600 - $124,890 per yearWebsite

About the role

Key responsibilities & impact

Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability.
Analyze, evaluate, and solve for opportunities to improve key service metrics such as pricing, order fill, on time delivery, invoice accuracy, and case fill.
Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion.
Meet and exceed service level expectations as defined by the customer and sales team.
Responsible for tracking and reporting supply chain customer compliance and developing processes and business model to mitigate compliance fines.
Monitor weekly/monthly unit fill rate and on-time delivery performance.
Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts.
Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations.
Review and manage forecast consumption and supply/demand alignment.
Proactively lead product allocation and reservations decision making.

Requirements

What you’ll need

BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related field
3-7 years of experience in customer supply chain, forecasting, inventory management, or supply/operations planning
Strong computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI)

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

supply chain managementinventory managementforecastingoperations planningorder managementdata analysiscost savings analysisprocess improvementcompliance managementroot cause analysis

Soft Skills

communicationproblem solvingleadershipcustomer serviceorganizational skillsanalytical thinkingcollaborationtime managementattention to detaildecision making

Certifications

BA/BS Degree in Supply Chain ManagementBA/BS Degree in Business ManagementBA/BS Degree in Operations Management