Field Product Specialist

Stanley Black & Decker, Inc.

Field Product Specialist with Stanley Black & Decker conducting research and supporting development. Ensuring customer satisfaction and providing insights for product enhancements in the construction field.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct in-depth customer research through site visits, interviews, and surveys to identify user needs and pain points
Organize and execute prototype and beta testing programs, collecting, and analyzing feedback to inform product development
Serve as the primary field contact for customers during product trials, ensuring a positive experience and timely issue resolution
Collaborate closely with product managers to relay field insights, support requirements gathering, and prioritize feature development
Monitor market trends and competitor products to provide actionable recommendations
Assist in the creation of product documentation, training materials, and go-to-market strategies
Support cross-functional teams (engineering, sales, marketing) with technical product knowledge and field data
Track and report on product performance, customer satisfaction, and adoption metrics

Requirements

What you’ll need

Graduate degree in related field (or equivalent experience)
5 years of experience in a product specialist, field application, customer success, construction project management, pre-fabrication, or related role within the construction industry
Demonstrated experience with customer research, prototype/beta testing, supporting product development, customer success, application deployment, and adoption etc.
Analytical mindset with the ability to synthesize field data into actionable insights
Familiarity with product management processes and tools
Willingness to travel frequently for customer visits and fieldwork

Benefits

Comp & perks

Medical, dental, life, vision, disability, 401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer researchprototype testingbeta testingproduct developmentdata analysisproduct documentationtraining materials creationgo-to-market strategiesproduct performance trackingcustomer satisfaction metrics

Soft Skills

analytical mindsetcommunicationcollaborationproblem-solvingcustomer serviceissue resolutioninsight synthesisorganizational skillsadaptabilityteam support