Collections Specialist

Stanley Black & Decker, Inc.

Collections Specialist handling account resolutions for Stanley Black & Decker. Engage with account holders and recommend actions for collections while ensuring proper documentation.

Posted 4/29/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $53,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Review post-charge off accounts for disposition and present planned collection action recommendations to management for resolution
Contact account holders to arrange payment, payment plans, or settlement of accounts
Recommend collection accounts for assignment to Collection/Legal
Prepare accounts for placement and provide required documentation to support account placement
Document collection attempts and activities in Salesforce or other repositories as requested
Use commercially reasonable collection tactics to resolve accounts

Requirements

What you’ll need

Consumer collections experience is required
Exceptional customer service experience
Ability to understand and provide accurate and timely resolutions to customer questions and/or problems
Strong analytical ability
Ability to prioritize duties and effectively manage time
Effective at performing detail-oriented tasks
Exceptional written and verbal communication skills
Self-motivated individual with the desire to succeed
Proficiency with word processing and Excel spreadsheet software programs
Knowledge of FDCPA is a must.

Benefits

Comp & perks

Medical, dental, life, vision, disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consumer collectionsanalytical abilitydetail-oriented taskspayment planssettlement of accountscollection tacticsdocumentation preparation

Soft Skills

customer servicetime managementwritten communicationverbal communicationself-motivatedproblem-solvingprioritization