Customer Success Manager – Revit

Stanley Black & Decker, Inc.

Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for our customers
Onboarding new customers
Training end-users
Optimizing the value of our software
Expanding user adoption
Identifying key risks to customer success
Providing day to day support (Tier 1)
Troubleshooting for existing customers
Managing pipeline of support tickets
Collaborating with engineering to solve Tier 2-3 issues and bugs
Assisting sales reps for technical demos and presentations (new customer acquisition)

Requirements

What you’ll need

5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
2+ years of experience teaching, guiding, mentoring in the use of Revit
Proficient with Microsoft Suite applications
Knowledge of the construction industry
Strong verbal and written communication skills and technical aptitude
Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they come up
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Team oriented, collaborative, supportive

Benefits

Comp & perks

Medical
Dental
Life
Vision
Disability
401(k)
Employee Stock Purchase Plan
Paid time off
Tuition reimbursement
Discounts on Stanley Black & Decker tools and other partner programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

RevitMechanical systemsElectrical systemsPlumbing systemsTechnical demosTroubleshootingCustomer supportUser adoptionOnboardingTraining

Soft Skills

Verbal communicationWritten communicationInterpersonal skillsOrganizational skillsTime managementCollaborationMentoringCustomer successRelationship buildingProblem-solving