Stanley Black & Decker, Inc.

Distribution Support Representative

Stanley Black & Decker, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • Connecticut, Ohio • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories.
  • Enter, track, and manage large Farm and Hardware Orders
  • Assist with large quotes that require PCRs/Manual Contracts/Workflows
  • Track and communicate status of blocked and open orders
  • Process requested and approved RGA’s both defective and new
  • Assist in conversion and crossover process at distribution
  • Liaison between marketing, channel & supply chain as needed
  • Support up-selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts
  • Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM
  • Run key Business Warehouse reports for region and communicate to Field Support SBD365 Team
  • Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising
  • Gain expertise on channel-specific pricing structures and programming

Requirements

  • Bachelor’s Degree, Associates Degree, or equivalent experience
  • 4-6 years’ experience in customer service, sales, supply chain, or related fields
  • Strong verbal and written communication skills
  • Passion for talking with people, problem solving, persistence, identifying opportunities, and winning
  • Self-starter, goal oriented
  • Ability to understand and sell multiple products
  • Proficient in Microsoft applications; Excel, Power Point, Word, Outlook
  • Preferred Systems Proficiency: SAP/ BW, Salesforce.com, Metastorm, Five9 & Showpad
Benefits
  • Medical, dental, life, vision, disability, 401(k)
  • Employee Stock Purchase Plan
  • Paid time off
  • Tuition reimbursement
  • Discounts on Stanley Black & Decker tools and other partner programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order placementprogram sellingprice discrepanciesinventory allocationorder managementRGA processingcrossover processsales supportcustomer servicesales experience
Soft skills
verbal communicationwritten communicationproblem solvingpersistencegoal orientedself-starterinterpersonal skillsopportunity identificationcustomer relationship managementsalesmanship