HR Shared Services Analyst
Stanley Black & Decker, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Medellín • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support key HR processes, including employee data management, onboarding, terminations, and other HR administrative tasks.
- Process a wide array of HR needs including employee inquiries and HR functional processes.
- Create and maintain accurate employee data in the HR system, ensuring compliance with company policies and data integrity standards.
- Address confidential, complex and time sensitive data, process or service-related issues with a customer centric approach.
- Support the onboarding process by coordinating new hire documentation and ensuring a smooth transition for new employees.
- Assist with offboarding and termination processes, including final documentation, system updates, and exit interviews as needed.
- Respond to employee inquiries related to HR policies, procedures, and system navigation in a timely and professional manner.
- Collaborate with HR team members to ensure seamless execution of HR services and initiatives.
- Document key processes and strive to find ways to optimize and streamline.
- Maintain confidentiality and handle sensitive employee information with discretion.
Requirements
- Bachelor's degree in Human Resources or other related fields.
- 3-5 years of HR experience to include expertise in HR Shared Services or multi-function HR expertise with a focus on customer service and quality assurance.
- Experience working with enterprise-wide Customer Relationship Management portal and case management systems (Salesforce/Service Now) and Human Capital Management (Workday) technology solutions.
- Strong customer service orientation.
- Ability to develop and maintain effective working relationships with a variety of stakeholders.
- Excellent verbal, interpersonal, and written communication skills.
- Experience with continuous improvement methodologies, project management, and process documentation skills.
- Attention to detail and the ability to evaluate situations and take appropriate action.
- Strong data and analytics capabilities.
Benefits
- Competitive salary plus receive entitlements and benefits unique to your country of hire.
- Career paths aren’t linear here.
- Access to a wealth of state-of-the-art learning resources.
- Diverse & Inclusive Culture.
- Purpose-Driven Company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HR data managementonboardingterminationsemployee inquiriesprocess documentationcontinuous improvement methodologiesproject managementdata analyticscustomer servicequality assurance
Soft skills
customer centric approacheffective working relationshipsverbal communicationinterpersonal skillswritten communicationattention to detaildiscretiontimelinesscollaborationproblem-solving
Certifications
Bachelor's degree in Human Resources