Supply Chain

• Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability
• Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion
• Meet and exceed service level expectations as defined by the customer and sales team
• Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance
• Monitor weekly/monthly unit fill rate and on-time delivery performance
• Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts
• Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations
• Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts
• Reviewing and managing Consumption and Supply/Demand alignment Product Reservation / Allocation recommendations and management
• Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines

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