Relief Pharmacy Service Representative, Relief/Per-Diem

Stanford Health Care

Specialty Pharmacy Representative providing support with prescription management, handling patient inquiries and medication adherence checks. Works in a hybrid setting under supervision in a fast-paced environment.

Posted 8/1/2026part-timePalo Alto • California • 🇺🇸 United StatesJunior💰 $33 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, medication management, and insurance verification while maintaining compliance with regulatory requirements. Proficient in documenting patient interactions and adapting to changing circumstances in a call center environment.

Highest-signal resume keywords

Call Center ExperienceCustomer ServiceMedical Terminology KnowledgeRegulatory Compliance KnowledgeInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Information ManagementInsurance VerificationMedication Regimen TrackingClaim Rejection AssistanceDocumentation Skills

Soft Skills

AdaptabilityStrong Communication Skills

Tools & Technologies

Microsoft OutlookMicrosoft Word

Industry Keywords

Local Regulatory RequirementsState Regulatory RequirementsFederal Regulatory RequirementsDisease StatesPrescription Management

About the role

Key responsibilities & impact

Answer patient calls regarding prescriptions, refills, insurance information, and related topics
Ensure patients remain on track with medication regimen, schedule deliveries, and confirm addresses
Assist with claim rejections, verify insurance information, and help with program eligibility
Update patient information, document calls, and maintain records
Communicate with clients about prescription refills and escalate any health-related concerns

Requirements

What you’ll need

High school diploma or general education degree (GED)
One year minimum call center experience or related experience providing customer service
Knowledge of local, state and federal regulatory requirements related to areas of functional responsibility
Knowledge of medical terminology and abbreviations; and disease states
Ability to adapt to and deal with change and ambiguity
Strong interpersonal communication skills
Knowledge of Microsoft Outlook and Word.

Benefits

Comp & perks

Equal Opportunity Employer
Exceptional Patient & Family Experience