Clinical Systems Analyst

Stanford Health Care

. Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required .

Posted 5/6/2026full-timePalo Alto • California • 🇺🇸 United StatesMid-LevelSenior💰 $59 - $78 per hourWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required
Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests
Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk
Implement changes using documented procedures that are compliant with department’s policies and procedures
Work with and mentor junior staff members to document workflows
Act as a technology subject matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes
Perform a major role in complex software upgrade initiatives
Lead small to medium complexity new software installations and enhancement requests
Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables
Continually identify opportunities for functional and stability improvement in applications
Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions
Anticipate and resolve system problems
Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences
Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly-related field from an accredited college or university.
5 or more years of progressively responsible and directly related work experience.
Mid-level Microsoft Office skills.
Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude.
Highly self-motivated, directed and change oriented.
Very strong customer orientation.
Ability to analyze highly complex systems and workflows.
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department.
Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole.
Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
Ability to take action consistent with available facts, constraints, and anticipated consequences.
Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
Ability to develop new skills and teach others.
Ability to collaborate and build consensus with stakeholders.
Knowledge of current issues and trends in health care and clinical operations in a health care system.
Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting.
Understanding of Software Development Life Cycle (SDLC).
Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

application supportsoftware upgradesystem optimizationworkflow documentationanalytical assistanceproject managementcomplex systems analysisnegotiationproblem resolutionsolution development

Soft Skills

interpersonal skillscommunication skillscustomer orientationself-motivatedchange orientedteam facilitationcollaborationinstructional skillspresentation skillsorganizational skills