Patient Administrative Specialist II, Oncology Clinics

Stanford Health Care

. Handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting.

Posted 4/24/2026full-timePleasanton • California • 🇺🇸 United StatesJunior💰 $33 - $37 per hourWebsite

About the role

Key responsibilities & impact

Handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting.
Support any and all administrative tasks related to the daily operations of the clinic.
Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Track and manage incoming referrals and schedule appointments for patients in a timely manner.
Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Manage faxes, mail, file documentation, and maintain databases.
Process forms and utilize phone and electronic medical records systems.
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.

Requirements

What you’ll need

High School Diploma/GED.
At least one (1) year of related healthcare experience (Including external experience) required.
Knowledge of Windows-based office software, computers, and operating systems.
Basic Knowledge of medical terminology.
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi-line phone systems.
Strong time management and organizational skills.
Ability to solve problems and manage multiple priorities.
Actively listen to patients and colleagues.
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism.
Adjust communications to fit the needs and level of understanding of the receiver.
Exercise calmness in stressful situations.
Assist with welcoming & orienting new PAS staff members.
Demonstrate exemplary customer service and acts as a liaison between the front and back office.
Ability to acquire and develop departmental expertise.

Benefits

Comp & perks

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical terminologyWindows-based office softwareelectronic medical records systemssurgery schedulingpatient registrationinsurance verificationreferral managementdocumentation managementphone systemsadministrative tasks

Soft Skills

communication skillstime managementorganizational skillsproblem-solvingactive listeningcustomer serviceempathyprofessionalismcalmness under stressadaptability

Certifications

High School DiplomaGED